We understand that sometimes things don't work out as expected, and we want to make your return process as easy as possible. Here's our brief return policy:
- You can initiate a return within 30 days of receiving your order.
- To be eligible for a return, the item must be packaged, and in the same condition as when you received it.
How to Initiate a Return:
- Please contact our customer support team at firstname.lastname@example.org to request a return authorization.
- Our team will guide you through the return process.
Refund or Exchange:
- Once we receive your returned item and inspect it, we will process your refund or exchange.
- Refunds will be issued to the original payment method within 10 business days.
- Exchanges will be processed promptly, and you will be notified of the new shipment's tracking information.
- If the return is due to our error or a defective product, we will cover the return shipping costs.
- For all other returns, you will be responsible for the return shipping costs.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no extra cost to you.
We strive to provide you with the best shopping experience, and your satisfaction is our priority. If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer support team.
Thank you for choosing DomestiCraft!